Seasonal Customer Care Associate

Remote

Temporary

Mid Level

Seasonal Customer Care Associate

Company and Vision
PlanetArt’s vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of live events.

The company’s brands include the popular FreePrints and FreePrints Photobooks apps and the industry leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress and ISeeMe! Visit www.planetart.com to learn more about our brands.

We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego CA, Woodridge IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe.

Job Overview
PlanetArt is looking for a Seasonal Customer Care Associate as a contractor to support the company’s Customer Care Department.

This is a remote, work-from-home position.

What You’ll Do

Be the primary contact to external customers via phone, chat, and email
Ensure quality of all orders, including photo placement and spelling/grammar
Be dedicated to 100% customer satisfaction
Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact types
Other duties as assigned

What You Should Have

Excellent written and verbal communication skills
Friendly, bright and outgoing personality with a "can do" attitude
Internet savvy, general computer skills, and at least average typing skills (40wpm)
Preference for at least one-year customer service experience in a call center environment
Ability to work flexible work hours, including regular weekend shift. Strong preference given to those able to work both Sat and Sun (for example, Tue-Wed off), and/or into the evening.
Reliable attendance
Demonstrated ability to deliver high quality customer service in all three channels (Phone, chat, email), including: following all company protocols and policies; ability to maintain positive attitude toward customer under pressure; understanding the need to balance efficiency with quality; and understanding the delicate balance between customer needs and company needs.
Possess a high degree of professionalism, maturity, and objectivity with our numerous customer contacts.

Work-from-Home Requirements

Own computer (Windows 10 or higher, at least 8GB RAM and at least Intel i5 or Ryzen 5 processor)
Noise-cancelling headset
Private, distraction-free environment
Reliable high-speed internet access (non-Wifi connection for computer)
Experience working from home in a Customer Service industry is preferred

Important Notes:

We prefer candidates who can be flexible with the final production schedule, which will be provided during the paid training period.
Please be aware that we use Hubstaff for time and screen tracking. If this is something you do not agree with, please do not submit an application.
We only use Wise to pay our contractors.
The rate for this position is 327 PHP per hour (equivalent to 56,680 per month)
This is only a temporary position for Q4 of 2025. (November to December)

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Have you worked with PlanetArt in the past?*

Are you okay with the rate being offered for the position?*

Do you have work-from-home experience?*

Do you agree to work while using Hubstaff for time-tracking and screening monitoring?*

Are you using a laptop or a desktop?*

How much RAM does your computer have?*

What is your computer's processor? (e.g., Intel I5, MacOS, Ryzen 5, etc.)*

What is your internet speed (mbps)?*

Please go to www.speedtest.net. Test your internet speed and paste the URL of the result here.*

Please make a 1-minute (or less) audio introduction. (Go to www.vocaroo.com. Record your voice, save, and paste the URL here)*

Are you currently employed OR working with other clients or projects?*

If a PlanetArt team member referred you, please indicate their full name. If you have not been referred, answer "No".*

We work in a secured virtual environment (virtual desktop) called Citrix. As such, we only have specific devices compatible with it. Below is the link to the list of compatible headsets. Do you currently have a compatible headset based on the list?

https://drive.google.com/file/d/1kn19gvW7xwt9JzheccH8UZn7HX2_lRzl/view?usp=sharing*

If you already have a compatible headset based on the list, please specify the make and model:*

Please select your preferred training availability. Note that the dates indicate the start and end of the training period, and the times reflect the daily training hours. The training consists of 6 hours of paid time plus a 1-hour unpaid break each day:*

After the training, you will be assigned to a fixed schedule for the entire season. Please note that no changes can be accommodated. Are you okay with this arrangement?*

If selected for the role, would you be comfortable submitting two valid Philippine government-issued IDs?*

Human Check*

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Welcome to PlanetArt! Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Seasonal Customer Care Associate

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